User Agreement

Updated on: September, 5 2023

Tenda services under this agreement are provided by Shenzhen Tenda Technology Co., Ltd. (hereinafter referred to as "Tenda").

This "User Agreement" (hereinafter referred to as "this agreement") is signed by the legal entity (hereinafter referred to as "user" or "you") who has agreed to use Tenda services in accordance with the provisions of this agreement and Tenda).

Before applying for the registration of a Tenda account and using the service, please carefully read and fully understand all the components of this agreement (including your information, this notice, all terms of this agreement, related agreements and rules). Important clauses such as liability for breach of contract, limitation of liability, and dispute resolution are highlighted in bold and should be read. If you do not agree with any content of the agreement, or do not understand the meaning of the terms accurately, please do not follow up. Once you tap "Confirm" this agreement or have used Tenda services (including but not limited to order submission), it means that you have fully read, understood and accepted the entire content of this agreement, and reached an agreement with Tenda to accept this agreement voluntarily constraint. If you do not have full capacity for civil conduct due to factors such as age, please read and judge whether to agree to this agreement accompanied by your guardian. You promise to accept and abide by the provisions of this agreement. At that time, you should not claim that this agreement is invalid or request to revoke this agreement claiming you have not read the content of this agreement or have not received Tenda's answer to your inquiry.

You understand and agree that, in view of the rapid development of the internet, this agreement cannot fully cover all the rights and obligations between you and Tenda, and the existing agreement cannot guarantee that it will fully meet the needs of future development. Therefore, Tenda has the right to unilaterally supplement and/or change the text of this agreement and/or relevant rules, policies, statements, notices, warnings, prompts, and instructions (hereinafter referred to as "rules") that may be released in the future. The preceding rules are an integral part of this agreement and have the same legal effect as this agreement. We will notify you in advance in written form such as announcements (you can view the preceding content in "Announcements"). If you do not agree to the relevant supplements and/or changes, you must immediately stop using Tenda services and inform Tenda in a formal written notice. If you continue to use the service, you are deemed to agree to accept relevant supplements and/or changes. If you have any questions, complaints, comments and suggestions about this agreement, you are welcome to communicate with us through the contact information attached to this agreement, we will be happy to answer your questions.

1. Basic agreement

1.1 Tenda account is the logo that Tenda authorizes you to register, log in or use related services through this agreement, and its ownership belongs to Tenda, and you, as the initial applicant, have the right to use the account you registered and may use it for non-commercial purposes. The use of the account should also be restricted, for example, the initial registrant shall not give away, borrow, lease, transfer or sell the account, or allow non-initial registrants to use the account in other ways. Under certain conditions, the user ID or account may be canceled for safeguarding legitimate rights and interests, but such restrictions on the user's right to use it should be law-based.

1.2 Scope of Agreement: To more comprehensively define the rights and obligations between you and the platform, considering the industry characteristics of internet services and frequent iterative updates of products, this agreement includes other policies, rules, announcements and statements formulated by us in accordance with laws and regulations and this agreement, and you shall also comply with them.

1.3 Scope of Services: We may provide you with platform services under this agreement through continuously rich functional boundaries, including but not limited to mobile applications (Apps), PC websites, mini programs and other forms. The specific scope of the service function interface we publish in real time shall prevail.

1.4 Modification and Update: We have the right to modify this agreement when necessary in accordance with laws and regulations (including formulating and releasing other policies, rules, announcements and statements in a timely manner). The updated terms of the agreement will replace the original agreement and come into effect after the expiration of the period prescribed by law. You can check the latest version of the terms of the agreement on the relevant service page. If you continue to use the platform services after the modification of this agreement, you shall be deemed to have accepted the modified agreement. If you do not accept the revised agreement, you have the right to stop using the platform services.

2. Account Registration and Usage

2.1 User Qualification

2.1.1 You confirm that when you complete the registration process or actually use the service in other ways, you should have the capacity for civil conduct appropriate to your behavior as stipulated by the laws of the People's Republic of China. If you are a legal person or other organization, you represent and warrant that you are legally registered and validly existing within the territory of the People's Republic of China, and you have entrusted a qualified representative to register and use an account online, and the legal consequences of all registration and use behaviors under the relevant account belong to you. If you are a natural person, you represent and warrant that you have full capacity for civil conduct.

2.1.2 In addition, you ensure that you are not subject to trade restrictions, sanctions or other laws and regulations imposed by any country, international organization or region, and Tenda will not violate relevant laws and regulations in providing you with this service.

2.2 Account Registration and Usage

2.2.1 You should ensure that your registration information (including but not limited to mobile phone number and email address) is true, complete, accurate, valid and belongs to you, and does not contain any illegal or harmful information. You shall be solely responsible for any relevant responsibilities or losses arising from the untrue, inaccurate or incomplete registration information you provide.

2.2.2 In the process of using your Tenda account, if the information you provide changes, you should make changes in a timely manner. You can query or change your information through the Tenda settings page.

2.3 Real-name Authentication and Information Verification

2.3.1 To enable you to better use various services of Tenda and protect your account and information security, Tenda may ask you to complete real-name authentication in accordance with national laws and regulations, and the actual requirements on the page shall prevail.

2.3.2 When national laws and regulations clearly require Tenda as a service provider to verify user information, Tenda will check and verify your information according to the law, and you should cooperate to provide the latest, true, complete and valid information.

2.3.3 If Tenda fails to contact you according to the information you provided for the last time, you fail to provide information as required by Tenda in a timely manner, the information you provide is obviously untrue, or the administrative and judicial authorities verify that the information you provide is invalid, you will bear all losses and adverse consequences caused to yourself, others and Tenda. Tenda may send you a notice of inquiry or correction , and require you to re-certify, until the suspension or termination of part or the provision of some or all Tenda services to you, and Tenda shall not be liable except as expressly provided by law.

2.4 Account Security

2.4.1 Your account is set up and kept by yourself, and Tenda will never ask you to provide your account password at any time. Therefore, it is recommended that you keep your account safe and ensure that you log out and leave Tenda services with correct steps at the end of each online session. Tenda shall not be liable for the losses and consequences caused by your voluntary disclosure of your account or your being attacked or defrauded by others, and you shall seek compensation from the infringer through judicial, administrative and other remedies.

2.4.2 If you find any unauthorized use of your account that may lead to theft or loss of your account, you are advised to notify Tenda immediately. You understand that it takes reasonable time for Tenda to act on any of your requests, and the actions taken by Tenda in response to your request may not be able to avoid or prevent the formation or expansion of the consequences of the infringement, and Tenda shall not be liable except for its legal faults.

3. Use Tenda Products or Firmware

3.1.1 Any information, text, graphics and other website content contained in Tenda products or software are protected by relevant laws such as copyright law, trademark law and/or other intellectual property laws, and relevant rights are owned by Tenda or Tenda affiliated companies. Without the prior consent of Tenda, users shall not copy, distribute, disseminate, modify, edit, or directly or indirectly publish or play such content in any media, or use such content for any commercial purpose.

3.1.2 Tenda products or firmware may include products or services provided by third parties. When you use the products or services provided by a third party, in addition to complying with this agreement, you shall also abide by the third party's user agreement. Tenda and the third party shall bear their respective responsibilities for possible disputes within the scope stipulated and agreed by law.

Tenda products or firmware to carry out false transactions by any means, or cash out through false transactions, obtain false product sales, obtain false praise, obtain false points and other improper benefits.

4. User Behavior Code

4.1 You agree to abide by laws and regulations, the socialist system, national interests, legitimate interests of citizens, public order, social morality, and information authenticity, and so on, and do not use your Tenda account or Tenda services to create, copy, publish, or disseminate any content that violates laws and regulations, or content that infringes upon the legitimate rights and interests of other users or third parties, including but not limited to:

4.1.1 Publish, transmit, disseminate, and store content that violates national laws and regulations:

(1) Violating the basic principles established by the Constitution.

(2) Endangering national security, disclosing state secrets, subverting state power, and undermining national unity.

(3) Harming national honor and interests.

(4) Inciting ethnic hatred, ethnic discrimination, and undermining ethnic unity.

(5) Sabotaging state religious policies and promoting cults and feudal superstitions.

(6) Spreading rumors, disrupting social order, and undermining social stability.

(7) Spreading obscenity, pornography, gambling, violence, terror or abetting crimes.

(8) Insulting or slandering others, infringing on the legitimate rights and interests of others.

(9) Inciting illegal assemblies, associations, processions, demonstrations, gathering crowds to disrupt social order.

(10) Activities in the name of illegal civil organizations.

(11) Containing other content prohibited by laws and administrative regulations.

4.1.2 Publish, transmit, disseminate, and store content that infringes other legal rights such as reputation rights, portrait rights, intellectual property rights, and trade secrets.

4.1.3 Involving other people's privacy, personal information or data.

4.1.4 Publish, transmit, disseminate harassment, advertising information, excessive marketing information and spam information or contain any sexual or sexual hints.

4.1.5 Other information that violates laws and regulations, policies, public order and good customs, social morality, or interferes with the normal operation of Tenda services and infringes the legitimate rights and interests of other users or third parties.

4.2 You represent and guarantee that you have corresponding and legal rights to the information you publish. Otherwise, Tenda may delete or block the information you posted according to law or in accordance with this agreement.

4.3 You agree to use Tenda services in accordance with this agreement and individual agreements, system rules, and so on, and will not engage in any behavior that damages Tenda service system or infringes Tenda's legal rights:

4.4 You should pay attention to abide by the various agreements signed with each service provider when registering an account, ordering and using third-party services, and perform relevant obligations and responsibilities such as properly managing the account and making payment (if any) in a timely manner.

4.5 You fully understand and agree that you are responsible for all actions under your registered or certified Tenda account, including any content you publish and any consequences arising therefrom. At the same time, you should understand and agree that Tenda cannot control your use behavior, but Tenda has the right to refuse to provide services for illegal or infringing use behaviors. Therefore, if Tenda finds or receives that your use of Tenda services does not comply with laws and regulations Complaints, reports, etc. that stipulate or do not comply with this agreement have the right to independently identify your behavior and applicable rules, and deal with them accordingly, including warnings, refusal to publish, blocking, deleting information, restricting functions, suspending updates , suspending service, terminate the service until closing the account, report to the relevant regulatory authorities or state agencies, require you to compensate for losses and other measures , and keep relevant records. If your foregoing behavior causes any third party to file a claim, you must also bear full responsibility. In addition, you should know and understand that, in addition to complaints and information provided by the reporting party, our system records may also be used as relevant evidence of your violation of the law or this agreement.

5. Limitation of Liability

5.1 Tenda fulfills the basic guarantee obligations in accordance with the law, but Tenda shall not be liable for breach of contract in the event of obstacles to contract performance, defective performance, delay in performance or changes in performance content, and the loss you suffer as a result (including but not limited to loss of property, income, data and other aspects or other intangible losses) caused by the following reasons:

(1) Force majeure factors such as natural disasters, strikes, riots, wars, government actions, changes in laws and regulations, judicial administrative orders, adjudication and so on.

(2) Due to public service factors or third-party factors, such as power supply failures, technical adjustment or failure of telecommunication departments and network operating companies, computer viruses, Trojan horses, other malicious programs, hacker attacks..

(3) Under the circumstances that Tenda has managed in good faith, due to routine or emergency equipment and system maintenance, equipment and system failure, network information and data security and other factors.

5.2 Tenda will only provide you with the services stipulated in this agreement. You understand that Tenda information is published by users themselves, and there may be risks and defects. Tenda will protect your legal rights and good experience as much as possible by establishing relevant inspection and monitoring systems in accordance with the law. At the same time, in view of the fact that Tenda products and/or services have the characteristics of separation of information and real objects in a massive amount of information and information network environment, Tenda cannot review the information of products and/or services one by one, and cannot review the products and/or services involved in transactions one by one You should carefully judge the quality, safety, legality, authenticity, and accuracy of such information.

We do not guarantee the authenticity, accuracy or completeness of any information, such as information, content or advertising from other people and third parties that you receive from the platform, except as expressly provided by law. If any entity or individual conducts any behavior through the above information, you must identify the authenticity and carefully prevent risks. You may be exposed to content that is offensive, inappropriate or objectionable by accessing the platform and services, and in no event shall we be liable for such content. For whatever reason, we shall not be liable for any direct, indirect, incidental or derivative loss or liability for any transaction or conduct that does not occur directly with us.

6. User Information Protection

6.1 Tenda attaches great importance to the protection of users' personal information (that is, information that can identify natural persons independently or in combination with other information). When you use the services provided by Tenda, you agree that Tenda will collect them in accordance with the "Privacy Policy" published by Tenda, store, use, disclose and protect your personal information. Tenda hopes to clearly introduce to you how Tenda handles your personal information through the "User Agreement", so Tenda recommends that you read the privacy policy completely to help you better protect your privacy. We have the right to obtain, use, store and share your personal information in an express manner in accordance with laws and regulations. We will not disclose, edit or disclose your personal information and non-public content that you keep with us without your authorization.

6.2 Tenda attaches great importance to the protection of minors' personal information. Tenda reminds again that if you are a minor under the age of 18, you must sign this agreement, use Tenda services or provide personal information to Tenda with the consent of your guardian. If your guardian does not agree with you to perform the above operations, please Immediately stop using our services and notify us in time so that we can take appropriate measures. If you are the guardian of a minor and believe that your guardian has used Tenda services or provided us with a personal information account without consent, please inform Tenda in time, and we will close the account or delete the information according to your request and so on.

6.3 Guarantee and authorization of non-personal information

6.3.1 You represent and guarantee that you have corresponding and legal rights to the information you publish. Otherwise, Tenda may delete or block the information you posted according to law or in accordance with this agreement.

6.3.2 You should ensure that the information you publish does not include the following:

(1) Violating the prohibitive provisions of national laws and regulations.

(2) Political propaganda, feudal superstition, obscenity, pornography, gambling, violence, terror or abetting crimes.

(3) Fraudulent, false, inaccurate or misleading.

(4) Violating the intellectual property rights of others or involving third-party business secrets and other proprietary rights of the platform.

(5) Insulting, slandering, intimidating, involving another people's privacy, and so on. infringing on the legitimate rights and interests of others.

(6) There are viruses, Trojan horses, crawlers and other malicious software and program codes that may destroy, tamper with, delete, or affect the normal operation of any system of Tenda , or secretly obtain data and personal data of Tenda and other users without authorization.

(7) Others that violate the social public interest or public morals or are not suitable for publishing on the website according to the relevant Tenda agreements and rules.

7. Information or Advertising Push

You agree to accept the services provided by us and allow us to send or display advertising, promotional or promotional information (including commercial and non-commercial information) to you on our own or by third party advertisers, subject to laws and regulations. If you are not interested in sending or recommending advertisements or information, you can control the system to show or not show/reduce the display of relevant types of advertisements or information to you based on the relevant technical options provided by us.

8. Intellectual Property Statement

8.1 For non-personal information such as text, pictures, videos, audios and other non-personal information other than personal information that you provide, publish and use when using your Tenda account, you grant Tenda and its affiliates free access to global Exclusive licensing rights and the right to sublicense to other third parties to use and to collect evidence and file lawsuits against third party infringements in their own name. You agree that Tenda and its affiliated companies store, use, copy, revise, edit, publish, display, propagate, translate, distribute your non-personal information or make derivative works thereof, and use known or future developed forms, media or technologies to transmit the above Information incorporated into other works.

8.2 Based on the legal processing of data obtained from the competitive data rights, unless otherwise provided by laws and regulations, we enjoy independent use rights without obtaining your consent.

8.3 Tenda and other Tenda logos are trademarks of Tenda (hereinafter referred to as " Tenda Logo"). Without the authorization of Tenda, you may not display, use or otherwise process the Tenda logo in any way, nor indicate to others that you have the right to display, use, or otherwise have the right to process the Tenda logo.

8.4 Within the scope permitted by laws and regulations, you agree and authorize us to take any form of legal action against your infringement of legitimate rights and interests (including but not limited to private copying, use, editing and plagiarism), including but not limited to complaints, lawsuits and other necessary security measures.

9. Liability for Breach

9.1 Determination of breach of contract

In any of the following situations, you are deemed to be in breach of the contract:

(1) Violation of relevant laws and regulations when using Tenda services.

(2) Violation of this agreement or the supplementary agreement of this agreement.

9.2 Breach of contract measures

9.2.1 If the information you publish on Tenda products or firmware constitutes a breach of contract, Tenda may immediately delete or block the corresponding information or remove or delete your product in accordance with this agreement and/or corresponding rules .

9.2.2 Tenda may publish the information on the handling measures for your above - mentioned breach of contract and other illegal information confirmed by the effective legal documents of the national administrative or judicial organs on the Tenda platform.

9.2.3 If we find or receive reports/complaints from others about your violation of this agreement or the relevant laws and regulations and national regulations, we have the right to take measures such as warning, freezing, terminating/suspending/restricting the use of the account and other functions, rescinding or terminating this agreement, or claiming damages.

9.3 Compensation Liability

9.3.1 If your behavior causes Tenda and/or its affiliated companies to suffer losses (including but not limited to their own direct economic losses, goodwill losses, and indirect economic losses such as compensation paid to external parties, settlement funds, attorney fees, and litigation costs, fines and other indirect economic losses), you Tenda and/or its affiliated companies shall be compensated for all the above losses. If you have property such as deposit, virtual currency or virtual rights and interests such as coupons in the platform, we have the right to freeze.

9.3.2 If your actions cause Tenda and/or its affiliated companies to suffer claims from a third party, Tenda and/or its affiliated companies may claim compensation from you for all losses after assuming obligations such as payment of money to the third party.

10. Effective Notice

Tenda to users under this agreement can be made through webpage announcements, emails, system notifications, active contact with accounts, private messages, mobile phone text messages or regular mail transmissions; such notifications are deemed sent on the date they are sent. to the recipient.

11. Termination of Agreement

11 .1 Circumstances of Termination of the Agreement

11.1.1 You have the right to terminate this agreement by any of the following methods:

Tenda Services and express your unwillingness to accept relevant changes before the supplements and/or changes to this agreement or related rules take effect.

(2) You expressly do not want to continue using Tenda services, and you meet the termination conditions required by Tenda.

11 .1.2 In the event of the following situations, Tenda may notify you to terminate this agreement in an effective manner as stipulated in this agreement:

(1) You violate this agreement, and Tenda terminates this agreement according to the terms of breach.

(2) Tenda has the right to close your account if you embezzle other people's accounts, publish prohibited information, cheat, sell fakes, disrupt market order, take improper means to make profits, and so on.

(3) In addition to the above circumstances, because you have repeatedly violated the relevant provisions of the Tenda service rules and the circumstances are serious, Tenda has the right to close your account.

(4) Your account is recovered by Tenda in accordance with this agreement.

have committed fraud, released or sold counterfeit/infringing products, violated the legal rights and interests of others, or committed other serious violations of the contract in Tenda.

(6) Tenda believes that your actions may cause serious damage or legal liability to Tenda or a third party based on reasonable grounds.

(7) Other circumstances in which the service should be terminated.

11.2 Handling after the agreement is terminated

11.2.1 After the termination of this Agreement, Tenda shall not be obliged to disclose any information in your account to you or a third party you designate, except as clearly stipulated by law.

11.2.2 After the termination of this agreement, Tenda still enjoys the following rights:

(1) All kinds of information listed in this agreement that you keep in Tenda within the legal period.

(2) For your past breach of contract, Tenda can still pursue breach of contract liability against you in accordance with this agreement.

12. Application of Law, Jurisdiction and Others

12.1 The validity, interpretation, modification, execution and dispute resolution of this agreement shall be governed by the laws of the mainland of the People's Republic of China ; if there is no relevant law, business practices and (or) industry practices shall be referred to .

12.2 Unless otherwise agreed by both parties, you agree that Tenda has the right to transfer some or all of the rights and obligations under this agreement due to business needs, and take reasonable ways to go through legal procedures in advance in an effective manner as agreed in herein.

12.3 Any dispute arising from or related to this agreement or Tenda's services shall be settled by Tenda through negotiation with you. If the negotiation fails, either party may bring a lawsuit to the People's Court of Nanshan District, Shenzhen.

12.4 If any provision of this agreement is deemed to be abolished, invalid or unenforceable, that provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions of this agreement.

12.5 Tenda's failure to exercise, fail to exercise in time, or fail to fully exercise the rights enjoyed by this agreement or in accordance with the law shall not be deemed to have waived the rights, nor will it affect Tenda's future exercise of the rights.

12.6 Tenda reserves the right to modify or replace the terms of this User Agreement at any time, or to change, suspend or interrupt services or applications (including but not limited to the availability of any functional database or content). At that time, we only need to publish or send notices on the website and/or relevant channels. If you do not agree with our modifications to this User Agreement, you have the right to stop using the service. If you continue to use the service, it will be deemed You accept the modifications we have made to this User Agreement.

13. Contact

If you have any questions, comments or suggestions on matters related to this policy or services, please send an email to [ support@tenda.com.cn ] to contact us.